Cancellation and Refund Policy

This refund & cancellation policy is adopted by all clients of FC Transport Services and will apply to all taxis/minivans as arranged on the customers’ behalf through FC Transport Services.

 
Cancellations and Bookings
All cancellations of local journeys made before the booking time and prior to vehicle dispatch will not incur a penalty charge. If you need to cancel a booking please contact us by phoning our call center on 0208 699 9184.
As a general rule, local journeys are normally dispatched up to twenty minutes before their due time.
 
Refunds
All refunds must be requested within 7 days of the original booking date. Refunds to credit/debit cards can only be refunded to the original card used.
 
Liability
In the event of circumstances beyond our control, FC Transport Services reserves the right to cancel all services. Where payment has been made, a refund will be issued. If a car breaks down during the journey, an alternative will be provided with a practical time allowance.
 
Termination
No refunds will be given for journeys terminated part way through the hire. If the journey is not prepaid, full fare will be due to the driver and/or an invoice that is subject to VAT will be issued.